Returns & Exchanges

Making returns simple and fair

Our Promise

We want you to be genuinely pleased with your Hartwell & Co purchase. If something isn't quite right, we're here to help.

30-Day Returns

You have 30 days from the date of delivery to return items for a refund or exchange.

To be eligible for a return:

Items must be unused and in their original condition
Items must be in their original packaging
You'll need your order confirmation or proof of purchase

How to Return

Contact us at support@hartwellco.store with your order number and reason for return
We'll send you a returns form and instructions
Pack items securely in their original packaging if possible
Post your return using a tracked service (we recommend keeping proof of postage)

Refunds

Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds are made to your original payment method.

Please note:

Original delivery charges are only refunded if the return is due to our error
Return postage costs are the customer's responsibility unless the item is faulty or incorrect

Exchanges

Want a different size or colour? Contact us to arrange an exchange. We'll hold the new item for you while your return is in transit.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or refund at no extra cost to you.