Privacy Policy

Last Updated: 30 January 2026

Hartwell & Co ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. INFORMATION WE COLLECT

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Make a purchase or place an order
  • Create an account on our website
  • Subscribe to our newsletter
  • Contact us with enquiries or feedback
  • Participate in promotions or surveys

This information may include:

  • Contact Information: Name, email address, postal address, telephone number
  • Payment Information: Credit/debit card details, billing address (processed securely via Shopify Payments)
  • Order Information: Products purchased, delivery address, order history
  • Account Information: Username, password, preferences
  • Communication Records: Messages, enquiries, feedback you send us

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, referring website, click patterns
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking Technologies: See our Cookie Policy section below

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

To Fulfil Orders and Provide Services

  • Process and fulfil your orders, including shipping and delivery
  • Send order confirmations, shipping updates, and delivery notifications
  • Process payments and prevent fraudulent transactions
  • Provide customer support and respond to enquiries
  • Manage returns, refunds, and exchanges

To Improve Our Services

  • Analyse website usage to improve user experience
  • Develop new products and services based on customer preferences
  • Conduct research and analytics
  • Test new features and functionality

To Communicate With You

  • Send promotional emails and newsletters (with your consent)
  • Notify you of special offers, discounts, and new products
  • Send important updates about your account or our policies
  • Respond to your comments, questions, and requests

For Legal and Security Purposes

  • Comply with legal obligations and respond to lawful requests
  • Protect against fraudulent, illegal, or harmful activity
  • Enforce our terms and conditions
  • Protect the rights and safety of our customers and business

3. HOW WE SHARE YOUR INFORMATION

We may share your information with the following categories of third parties:

Service Providers

We work with trusted third-party service providers who assist us in operating our business:

  • Payment Processors: Shopify Payments processes all payment transactions securely
  • Shipping Partners: Courier and logistics companies to deliver your orders
  • Email Services: To send transactional and marketing communications
  • Analytics Providers: To help us understand website usage
  • Customer Support Tools: To manage customer enquiries efficiently

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may share your information for other purposes with your explicit consent.

We do not sell your personal information to third parties.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to collect information about your browsing activity:

Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly (e.g., shopping cart, checkout)
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)
  • Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal information:

  • SSL/TLS encryption for all data transmission
  • Secure payment processing through Shopify Payments (PCI-DSS compliant)
  • Regular security assessments and updates
  • Access controls limiting who can view personal data
  • Secure data storage with industry-standard protections

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. DATA RETENTION

We retain your personal information for as long as necessary to:

  • Fulfil the purposes outlined in this Privacy Policy
  • Comply with legal obligations (e.g., tax records for 7 years)
  • Resolve disputes and enforce our agreements
  • Maintain business records as required by law

When we no longer need your information, we will securely delete or anonymise it.

7. YOUR RIGHTS (UK GDPR)

Under UK data protection law, you have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Request transfer of your data to another service
  • Right to Object: Object to processing based on legitimate interests or for marketing
  • Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us using the details below. We will respond within one month.

8. MARKETING COMMUNICATIONS

With your consent, we may send you marketing emails about our products, offers, and news. You can opt out at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us directly
  • Updating your account preferences

Please note that even if you opt out of marketing, we may still send you transactional emails related to your orders.

9. INTERNATIONAL TRANSFERS

Your information may be transferred to and processed in countries outside the UK, including by our shipping and fulfilment partners. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in compliance with UK data protection law.

10. CHILDREN'S PRIVACY

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any linked websites you visit.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us:

Hartwell & Co
Email: hello@hartwell-co.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated:

Information Commissioner's Office
Website: ico.org.uk
Helpline: 0303 123 1113