Delivery Information
Getting your order to you safely
UK Delivery
| Service | Estimated Time | Cost |
|---|---|---|
| Standard Delivery | 3-5 business days | £4.95 (Free over £50) |
| Express Delivery | 1-2 business days | £7.95 |
Processing Time
Orders are typically processed and dispatched within 1-3 business days. During busy periods, this may take a little longer.
You'll receive an email with tracking information once your order has been dispatched.
Free Delivery
Enjoy free standard UK delivery on all orders over £50.
International Delivery
We currently deliver to the United Kingdom only. We're working on expanding our delivery options—sign up to our newsletter to be the first to know.
Tracking Your Order
Once your order is on its way, you'll receive a dispatch email with tracking details. You can use these to follow your parcel's journey.
Delivery Issues
If your order hasn't arrived
Please allow the full estimated delivery window before contacting us. If your order still hasn't arrived, get in touch and we'll investigate.
If your order arrives damaged
Please contact us within 48 hours with photos of the packaging and damage. We'll arrange a replacement promptly.
Contact
Questions about delivery? We're here to help.
Email: support@hartwellco.store